Rebuild Master Tech

Franco Rizzo 2 months ago

I cannot comment on the quality of RMT's rebuild work because my experience was with their Core Purchasing Program. The company's website prominently advertises that it pays "up to $500 per eligible core." Based on that representation, I shipped two OEM Mercedes AIRMATIC front air strut cores to RMT. After they received my parts, I was offered only $75 per core ($150 total). During our email exchange, RMT confirmed that Mercedes AIRMATIC strut cores have a predetermined purchase value of $75 and that this value has remained the same for years. They also stated that they do not publish these predetermined values before customers ship their parts. My disappointment isn't simply with the amount offered, it's with the lack of transparency. Had I known in advance that my specific cores were worth only $75 each, I would not have shipped them. By the time the purchase amount was disclosed, ownership had already transferred and the cores had been processed, leaving me with no meaningful opportunity to decline the offer. If you're considering using RMT's Core Purchasing Program, I strongly recommend requesting the exact purchase value for your specific part number in writing before ship

Alexander Cieslak 3 months ago

Great service at fair prices with quick turn around, and clear attention to detail. Highly recommend RMT for all your air suspension needs. I saved over $5k repairing my Panamera. Nicole was amazing!

Don Cutler 4 months ago

I found RMT while searching for replacement or alternative struts on my Mercedes SL65 AMG, which has the infamous hydraulic suspension. After getting quotes from a Dealer, I sought alternative. I found RMT, and called to get more information. I spoke to Nicole, who explained everything in detail, gave me pricing, and convinced me to try rebuilding instead of replacing, and at a fraction of the cost! I shipped, both ways included in the price, and was ecstatic and thrilled when they were returned. They looked brand new! I recommend and will use RMT for any future needs with my suspension.

Jon Dean Edited 5 months ago

I needed the two front struts for a BMW X7 at Nearly $5000 from BMW just for the parts I decided to try getting some rebuilt ones. These guys are amazing, the struts arrived next day at 20% of the cost of new, they look perfect, clean, well packaged and so fast. I will see how they last but at this cost I can replace them every year and still be cheaper than OEM new parts which failed in 4 years. I will update after a few weeks of running but I am very optimistic that this was a good call. Their customer service is also so good, Sarah in sales was really cooperative and cannot rate them highly enough for their client attention. Fitted the new struts, work perfectly. I see a lot of negative reviews but in my case they could not have done a better job.

Minh Tran Edited 6 months ago

Worthless warranty and questionable part testing. I ordered a pair of struts for a Porsche 970. Couldn't install for several months due to having just had a baby. Once installed I got constant chassis system failure errors. Code showed "open circuit" on the FR shock valve. Couldn't adjust height or dampening due to the fault. Resistance across pins showed "0". This fault relates to PASM and not height/air control. Just in case, I spent several weeks troubleshooting everything on the car end, everything was good. Took a chance and purchased another shock from a competitor, the moment I plugged in the new shock the fault cleared and height/dampening control worked again, proceeded to install the new strut and the car is working perfect with no fault codes. I started a warranty claim because I was well past the return window. Sent them the bad strut and after inspection was told it checked out good with no issues found, I was given a choice of pay to have it shipped back to me or let them dispose of it. Explained to them my troubleshooting and that the car is now working perfect with another strut installed. Asked for an exception to do a return for refund since they state the strut